diff --git a/docs.it4i/general/feedback.md b/docs.it4i/general/feedback.md index 364ca62f5dc51c45d3010d710eea41af2292beaf..5c4c7cff765fa910a7b1e22bcc10a71b59ca8ebe 100644 --- a/docs.it4i/general/feedback.md +++ b/docs.it4i/general/feedback.md @@ -44,7 +44,7 @@ Once a new feedback is created, users are notified by email and invited to [modi **Rationale:** Feedback automation takes away some effort from a group of moderately satisfied users, while prompting the users to express satisfaction/dissatisfaction. -We assume that users who are moderately satisfied with the services and do not require changes to the environment (satisfaction value 3) +We assume that moderately satisfied users (satisfaction value 3) do not require changes to the environment, may be less motivated to provide feedback personally and tend to remain moderately satisfied in time. Further, we assume that satisfied users (values 4-5) develop in time towards moderately satisfied (value 3) by getting accustomed to the provided standards.