From 50f36a2837fc93e7f0725d33fe3d5017b3a08205 Mon Sep 17 00:00:00 2001 From: Branislav Jansik <branislav.jansik@vsb.cz> Date: Wed, 8 Jul 2020 14:12:12 +0200 Subject: [PATCH] Update feedback.md --- docs.it4i/general/feedback.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs.it4i/general/feedback.md b/docs.it4i/general/feedback.md index 364ca62f5..5c4c7cff7 100644 --- a/docs.it4i/general/feedback.md +++ b/docs.it4i/general/feedback.md @@ -44,7 +44,7 @@ Once a new feedback is created, users are notified by email and invited to [modi **Rationale:** Feedback automation takes away some effort from a group of moderately satisfied users, while prompting the users to express satisfaction/dissatisfaction. -We assume that users who are moderately satisfied with the services and do not require changes to the environment (satisfaction value 3) +We assume that moderately satisfied users (satisfaction value 3) do not require changes to the environment, may be less motivated to provide feedback personally and tend to remain moderately satisfied in time. Further, we assume that satisfied users (values 4-5) develop in time towards moderately satisfied (value 3) by getting accustomed to the provided standards. -- GitLab