From 529d0966836b9ce20c4c55c1e250e36d9a7b9a6c Mon Sep 17 00:00:00 2001
From: Jan Siwiec <jan.siwiec@vsb.cz>
Date: Mon, 17 Jan 2022 15:17:01 +0100
Subject: [PATCH] Update services-access.md

---
 docs.it4i/general/services-access.md | 17 +++++++++++++----
 1 file changed, 13 insertions(+), 4 deletions(-)

diff --git a/docs.it4i/general/services-access.md b/docs.it4i/general/services-access.md
index 6b4901b4c..794ae5437 100644
--- a/docs.it4i/general/services-access.md
+++ b/docs.it4i/general/services-access.md
@@ -2,10 +2,19 @@
 
 Once you have created an e-INFRA CZ or an IT4I account, you can access the following IT4I services:
 
-scs is
+## IT4Innovations Information System (SCS IS)
 
-rt
+SCS IS is a system where users can apply for a project membership and primary investigators can apply for a project or manage ther projects (e.g. accept/deny users' requests to become project members). You can also submit a feedback on suppport services, etc. SCS IS is available on [https://scs.it4i.cz/][1]. 
 
-cluster usage overview 
+## Request Tracker (RT)
 
-what next?
+If you have a question or need help, you can contact our support on [https://support.it4i.cz/][2].
+Please note that first response to a new ticket may take up to 24 hours.
+
+## Cluster Usage Overview (account needed?)
+
+For information about the current clusters usage, go to [https://extranet.it4i.cz/rsweb][3]. You can switch between the clusters by clicking on its name in the upper right corner. You can filter your search by clicking on the respective keywords.
+
+[1]: https://scs.it4i.cz/
+[2]: https://support.it4i.cz/
+[3]: https://extranet.it4i.cz/rsweb
-- 
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