diff --git a/docs.it4i/index.md b/docs.it4i/index.md
index 6506469638ba5496080d0463f556d122112df0a5..558b7afe1c365b4a6d07e3571b146ec0bd58c2e4 100644
--- a/docs.it4i/index.md
+++ b/docs.it4i/index.md
@@ -11,7 +11,7 @@ Welcome to the IT4Innovations documentation pages. The IT4Innovations national s
 ## Getting Help and Support
 
 !!! note
-    Contact [support\[at\]it4i.cz](mailto:support@it4i.cz) for help and support regarding the cluster technology at IT4Innovations. Please use **Czech**, **Slovak** or **English** language for communication with us. Follow the status of your request to IT4Innovations at [support.it4i.cz/rt](http://support.it4i.cz/rt).
+    Contact [support\[at\]it4i.cz](mailto:support@it4i.cz) for help and support regarding the cluster technology at IT4Innovations. Please use **Czech**, **Slovak** or **English** language for communication with us. Follow the status of your request to IT4Innovations at [support.it4i.cz/rt](http://support.it4i.cz/rt). The IT4Innovations support team will use best efforts to resolve requests within thirty days.
 
 Use your IT4Innovations username and password to log in to the [support](http://support.it4i.cz/) portal.