Update feedback.md

docs.it4i/general/feedback.md

@@ -44,8 +44,8 @@ Once a new feedback is created, users are notified by email and invited to [modi
 
 **Rationale:** Feedback automation takes away some effort from a group of moderately satisfied users,
 while prompting the users to express satisfaction/dissatisfaction.
-We assume that  moderately satisfied users (satisfaction value 3) do not require changes to the environment, 
-may be less motivated to provide feedback personally and tend to remain moderately satisfied in time.
+We assume that  moderately satisfied users (satisfaction value 3) do not require changes to the environment
+and tend to remain moderately satisfied in time.
 Further, we assume that satisfied users (values 4-5) develop in time towards moderately satisfied (value 3)
 by getting accustomed to the provided standards.
 The dissatisfied users (values 1-2) also develop towards moderately satisfied due to